About Urban X
Manufacturers of Urban X
Welcome to Urban X.
Specializing in tie-dye, acid wash, embellishment and graphics. Each design, cut and style is carefully thought of with you in mind. Everything starts with us in house and is produced in the USA.
Our customer service team is always happy to help!
931 E. PICO BLVD STE 119
Los Angeles, CA 90021
Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Shipping & Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
-Orders made before 2:00 pm Pacific Time (Los Angeles), will be shipped out that day,
-Orders made after 2:00 pm will be shipped out the following day. (Larger orders may take longer to ship out.)
-We use FedEx as our shipping carrier
-Costs vary depending on weight, size, and destination.
-There is a $3.00 handling fee on all shipments.
-Make sure your shipping address is correct before finishing your order.
(We are not held any responsible for lost packages under the condition that the address buyers provided are wrong.)
-There is a $10.00 charge for changing the shipping address. (This is the fee that UPS charges.)
*We DO NOT ship to a P.O. Box address.
If you'd like to cancel or change your order, please contact customer service at (323) 234-1537 or email us
We'll do everything we can to accommodate your request.
But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently.
Therefore, we cannot change or cancel an order once it has entered the shipping process.