About Generation XYZ
Manufacturers of Generation XYZ
Generation XYZ delivers premium quality merchandise at a bargain price to fit your style. We offer the newest trend in men's young and contemporary wear. We have made it our personal goal to provide our customers with the best collections and great customer service. We are passionate about what we do and would love to spread this spirit of fashion to any and everybody out there.
Mon-Fri 9:00 AM - 5:00 PM (PST)
Email: [email protected]
1020 N Batavia St Suite J, Orange, CA 92867, United States
Email [email protected]
426 E 12th Street
Los Angeles, CA 90015
Business Hours (PST):
Mon-Fri: 9:00AM - 5:30PM
Sat: 9:30AM - 5:30PM
Sun: 9:30AM - 5:30PM
Shipping & Return Policy
Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn. If you experience the above problems, please contact us, and send us relative pictures for checking, once confirmed, we will provide discounts off your next order or partial refund or provide reshipping service after our after-sale customer service agreed.
Shipping delays: We hope that all of our valued customers can appreciate and understand that we have no control of the international shipping process after the package has been dispatched from our warehouse. For delayed orders in which the package was shipped within the normal processing period, we may deal with them on a case-by-case basis, please contact us, and our customer service will reply to you within 24 hours. Once our after-sales customer service confirmed the problem, we will offer relative solutions to your problems. Before our customer receives their order, we have the right to dismiss the claim or return request that submitted by the customer who has not contacted with us firstly.
For returned packages, we will notify customers via e-mail once we have received returned packages and directly arrange a refund for our customers. Customers can reply to us via e-mail to know reshipment or ask for a refund. Notes:
1. Please contact us within 15 days after the package is delivered.
2. We do not accept returned items that were sent back by you directly without checking with us first.
3. Please do not make returns directly to the address on the package received. Only send it to the address that our customer service provided.
4. Please note that all returned items must be in good condition and won’t affect the second sale.
5. Contact us before you return the package to get the shipping address or other details. We can only issue a refund when we get the package back. We will notify you by e-mail at that time.
6. Refunds will be issued back to the original form of payment that was used to place your order. Please allow 24 hours with Paypal and 7-15 business days with a credit card for your refund to appear.
7. No exchange or return on promotional items or items on sale.
8. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. unless a mistake is made by High-Flyer Inc. DBA Generation XYZ
9. Initial shipping cost will be deducted from the total amount at the time of refund.
Orders will be shipped within two-three business days after receipt of full payment and depending on the availability of the goods. Order will be shipped by the selected shipping method chosen at the time the order was placed unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses.
We do our best to ship items within 3 business days & because of this quick turnaround time, the window for canceling orders is very short. If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once the order is in process, we can no longer cancel it.