About Steven Ella
Distributors of various labels.
We are a California clothing company - designed and manufactured in Los Angeles. We are a contemporary and youth contemporary collection. As a wholesaler engaged in the industry for many years, we have accumulated experience models of fashion concept style and dynamics. We value and always look forward to building strong relationships with our customers.
Should you have any questions, please contact us.
or call us at 1 (626) 575-3033/ ?626?278-8916
Thank you for visiting our storefront.
9738 Rush Street
South El Monte, CA 91733
Business Hours (PST):
Mon-Fri: 9:00AM - 5:30PM
Shipping & Return Policy
We have to be notified within 14 days of delivery date including weekends, if you wish to open an RMA, if not, no credit and refund will be issued on items returned after that permitted time.
If your order qualifies for a return label issued by us, customer must give us the correct return package weight and dimension in 24 hours. The weight and dimension must be correct, if not we will overcharge the shipping difference, we will cancel the return request and no credit and refund will be issued on items returned after that permitted time. Return package must have an update within 72 hours after receiving the return label. We will cancel the return label and no credit or refund will be issued if instructions are not followed.
Most RMAís must be returned at the customerís expense within 7 business days of delivery date, and if not, we will cancel the return request and no credit and refund will be issued on items returned after that permitted time. Make sure to provide return tracking within 72 hours.
Please make sure all items are in original packaging and unworn, once we inspect we will issue a refund within 3 days of receiving the package.
We have an estimated processing time for in stock items of 48 hours. (Not Guaranteed)?If back order or item sold out we will ship from factory it usually will take 7-9 day to restock and 3-4 day fast shipping. If the items have processed, any cancellation request will not be available.
If the items have processed, any cancellation request will not be available, To cancel orders placed with us at Steven Ella, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.