Manufacturers of Urbanista

An urbanista is an urban fashionista.

An urbanista is typically a women who is interested in fashion, especially high end and non-mainstream fashion.

An urbanista is selective, but never snobbish, intellectual, but also street smart.

Urbanista provides unique and fashion forward styles in accessories such as hats, scarves and socks.

Once you complete your outfit with any items from urbanista, you will find that no one else has tried yet.

Don't be followers!

Return Policy

If you are not satisfied with your order, we are more than happy to assist you with your return requests.
To file a claim on damaged or returned items, please email us at [email protected]
Returns [refused, unwanted, and damaged item(s)] must be made within 7 calendar days of receiving your
package, for store credit only.
Returns [refused, unwanted, and damaged item(s)] made after 7 calendar days of receiving, will be charged a 20% restocking fee without notice, for store credit only.
Returned items must be in the original unworn condition, with tags attached, and in the manufacturer’s
packaging to avoid a 30% fee without notice.
If the customer received free shipping for the item(s), the customer is responsible for returning at their
own expense.
Absolutely no returns on special orders. Shipping and handling fees are non-refundable.
Depending on the nature of the claim, customers may cover the expense for return shipping and may
receive store credit.
If a return is sent to us without confirmation, store credit will not be provided.
Once you receive approval to return, please mail the package to:

Urbanista.us
Attn: Return Department
2910 Avenue F,
Arlington, TX 76011

Shipping Policy

** New Shipping policy starting 4/01/23
* $100~ $299.99 : $7.95 (shipping rate) + $5 (handling fee)
* $300~ $699.99 : $12.95(shipping rate) + $5 (handling fee)
* $700~ $1,499.99 : $15.95(shipping rate) + $5 (handling fee)
* $1500 & Up : $20.95(shipping rate) + $5 (handling fee)
**No Residential Surcharge

This offer is valid in all 48 contiguous U.S. states, but not valid in Alaska, Hawaii, and all other U.S. Territories including Guam, American Samoa, Puerto Rico and U.S. Virgin Islands. This rate is available for FEDEX shipping only. NO residential surcharge will be added for all residential areas. Terms are subject to change without any notice.

STORE POLICY
* Minimum order $100.00 *
COD payment option is not available on the first order.
COD payment option can be refused depending on the buyer's payment history.
$13.50 of COD service charge on each carton will be added for all COD orders.
For COD orders and deliveries to a PO Box, customers must bear the full shipping expenses, as free shipping and flat rate promotions do not apply.
All orders will be shipped out within 1 - 3 business days after receipt of full payment and depending on the availability of goods.
All products cannot be held without payment.
Any changes to your order or additional service requests will occur extra processing days.
We recommend you pre-order as to not miss our unique items in limited quantities.
It is the buyer’s responsibility to confirm product availability for pre-sale items.
All pre-orders will be shipped without notice as soon as the orders are ready.
If payments of pre-orders fail, we may cancel the pre-orders without notice.


SHIPPING POLICY
Orders will be processed within 1-3 business days. Please be advised that shipping delays can occur. 
For the shipping transit period, please visit the specified shipping carrier with the tracking number that was provided via email. Your order will ship with our primary courier FedEx unless you select an alternative method. Alternative methods and/or couriers can incur additional charges.
Make sure that your shipping address is correct before submitting your order at check out to avoid the $21.50 fee for changing the shipping address after shipment is made.
No residential surcharge will be added for all residential areas.
There is a $5 handling charge for every shipment. Backorder will have a handling charge of $2.50.
Urbanista is not responsible for any lost or stolen packages. 
Shipping discounts and free shipping are not applicable to Alaska, Hawaii, and other U.S. Territories such as Guam, American Samoa, Puerto Rico, and the U.S. Virgin Islands. Customers in these areas must pay the full shipping cost, which is determined by the package size, weight, and the chosen courier service.
 
Shipping Options
Contiguous US
FedEx (Default), UPS, and USPS
 
International
UPS Worldwide and USPS
Urbanista is not responsible for international duties and/or fees.
Shipping fee will be determined by the box size, weight, and courier

Carrier Contact Numbers:
FedEx: 1-800-463-3339
UPS: 1-800-742-5877
USPS: 1-800-275-8777
International USPS: 1-800-222-1811

Customer Care: Monday through Friday 9:00am-12:00pm, 1:00pm-6:00pm(CDT)
2910 Avenue F, Arlington, TX 76011, United States

Cancellation Policy

To cancel orders placed with us at Urbanista, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.