About Uptown Apparel
Manufacturers of Uptown Apparel
747 E. 10th St. #113
Los Angeles, CA 90021
Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Shipping & Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
We gladly offer exchanges or store credit on unworn products with tags attached, with no sign of wear, alterations, or odor. If we detect an item is worn we will refuse the package and have it returned to you. We do not do refunds. We do not issue return labels. Products should be shipped back to us no longer than 7 business days after receiving your items.
To cancel orders placed with us at Uptown Apparel, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.