About SOTD Footwear
Distributors of various labels.
Our top level executive is monitoring the customer service emails and phone calls regularly. We will see to it that all requests are properly handled and problems are fixed to customer satisfaction, no matter what extra cost it will bring to us.
We promise that we handle the customer complaint professionally even though we can't guarantee that we never make mistakes.
Please give us a chance when you are really furious about some issues and see how we put out the fire before it burns out of control. We strive to keep our 100[[[%]]] customer satisfaction rate in both numbers and in substance. Let's make the accident an opportunity that we understand each other better instead of a sour taste memory which spoils the mood of yours, ours and others.
Again, we appreciate your business and let's do it better!
11384 Cannery Row
Pomona, CA 91766
Business Hours (PST):
Mon-Fri: 9:00AM - 5:00PM
Shipping & Return Policy
1. All sales are NOT subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
2. If an order cancellation is necessary, a written request must be approved before any order can be cancelled.
3. All returns will not have a restocking fee if the returned merchandise is returned in unopened condition, with the manufacturer's seal, within 5 days.
4. If the package is returned in opened condition, there is a minimum 10% restocking fee.
5. 20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 5 days.
6. Absolutely no exchanges and no returns on all clearance items.
7. It is the customer's responsibility to bring the products to our facility for exchange.
8. No store credit is issued after 10 days (Absolutely no returns for special orders).
9. $25 charge for any returned checks.
10. Claims for any damage must be made within 5 business days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.
11. Price on invoice does not include shipping and handling fees.
12. Shipping and handling charges are non refundable (including, but not limited to all refused and unaccepted packages).
13.If it is not a quality problem, it cannot be returned
Orders will generally be shipped within one (1) - two (2) business days after receipt of full payment .(Except weekends and holidays?
If the order has been processed or shipped, it cannot be cancelled.