About Rose Velvet
Manufacturers of Rose Velvet
Rosevelvet is a high brand of women's clothing. We like to think of it as designs for the sophisticated. We like to pride ourselves on being ahead of the trend. we are the front runners of this daily changing industry.
1015 Crocker St. #Q-21
Los Angeles, CA 90021
Business Hours (PST):
Mon-Fri: 9:00AM - 5:00PM
Shipping & Return Policy
In general, all sales are considered final. Due to growing concerns of the state of Covid-19 in the United States, we will not be accepting non-defective item returns. If you received defective goods, please message us via LA Showroom's Message system and provide your PO# along with picture proof of the defective item(s) within 5 business days after receipt of good. Refunds and/or exchanges will not be issued until we receive the defective item.
Orders will generally be shipped within the same days after receipt of full payment and depending on availability of goods. In order to have your merchandise shipped out on the same day, please place your order before 4pm Pacific Time. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses.
Please note that we do not generally ship outside of the contiguous 48 states of the US. However, we may be able to make other arrangements on a case by case basis. Please message us via LA Showroom or contact our customer service for inquiries about international/oversea shipping.
To cancel orders placed with us, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.