About Reborn J
Manufacturers of Reborn J
1226 S. San Julian St. 2nd Floor
Los Angeles, CA 90021
Business Hours (PST):
Mon-Fri: 8:00AM - 5:30PM
Shipping & Return Policy
If for any reason you are dissatisfied with any of our products, we will assist you with a prompt return or exchange.
All returns & exchange orders must be notified within 7 DAYS of receipt for store credit only. Return refunds will be issued back after we received the items and after they are inspected by our Return/Exchange Department. ITEMS MUST BE UNOPENED AND INCLUDE ORIGINAL MANUFACTURE'S PACKAGING. Returns must be unworn, unaltered and unwashed with all tags. Merchandise returned AFTER the 7 day return policy has a 20% restocking fee. We will not issue a return authorization for damages and claims after indicated dates.
*REFUNDS ARE NOT AVAILABLE - ONLY STORE CREDIT IS AVAILABLE. REFUNDS WILL NOT BE ISSUED.
*ALL CLEARANCE ITMES ARE FINAL SALE - THEY CAN NOT BE RETURNED.
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBERS(RA#)
Once you notify us with your return request, we will provide you with a Return Authorization Number. Please add the Return Authorization Number on the return box before you ship it out.
We recommend you to send your return via an insured carrier. We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for delivery and exchanges, including rush charges.
To request a return authorization number on a damaged item, please contact us by emailing [email protected]
INCLUDE YOUR PO# IN THE SUBJECT LINE and the following information in the email body.
1. Invoice Number
2. Company Name
3. Address & Phone number
7. Reason for return
Shipping charge will be determined after the orders are placed completely. UPS is used whenever possible. However "Common Carrier" can be selected in special cases.
All orders received before 2:00PM(PST) will be shipped on the same day as possible, to make sure please all us directly, all orders placed after it is more possible to be shipped the next business day. Orders placed over the weekend or on a holiday with be shipped the following business day. International orders also will be shipped as soon as the orders are confirmed.
We ship Monday through Friday. We don't ship on these holidays: New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, and Christmas.
Hawaii shipments may take an extra day due to time changes and Puerto Rico orders may be delayed 1 day due to customs.
You can click on UPS Worldwide Delivery Times to see how fast your orders will get to you. Use "Los Angeles" for city and "90058" for postal code as ORIGIN.
To cancel orders placed with us at Reborn J, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.