About Popular 21
Manufacturers of Popular 21
Popular 21 is a women's fashion wholesaler in Los Angeles, CA with vertically-integrated manufacturing operations in Asia. We are industry veterans dedicated to cutting-edge design, predictable quality, proactive customer service and unbeatable cost. With over thirty years of experience, we have emerged as a leader in women's apparel manufacturing. You can find our dresses, tops, and bottoms sold in leading retailers throughout the United States.
920 Crocker St.
Los Angeles, CA 90021
Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Shipping & Return Policy
All returns must be requested within 7 business days of receiving.
Returns will require authorization prior to returning any packages.
In order to receive a return authorization, please message us via LA SHOWROOM.
After our Returns Department receives the message, they will ask you to send pictures of any damaged items, or if you have received the wrong ratio, please send a picture of all six items in one with the size tag showing.
Once our Returns Department has reviewed the form and images, we will determine if you qualify for a prepaid return label, please make sure to ship back the goods within one week of receiving the UPS / USPS label.
If you are unsatisfied with our products for any other reason besides damages no return label will be provided by us and must be returned at your own cost.
Any cancellation prior to shipping must be submitted by the buyer in writing.
Please send us a message via Fashion Go.
All ship dates are estimated in house dates. It is not a guaranteed shipping date.
Any cut off dates for pre-order items must be submitted at the time of ordering in the notes section.
Due to the high volume of orders on our bestselling styles, the estimated date may be pushed back to the next cut�s date as we fulfill on a first come first serve basis.
It is the buyer�s responsibility to request a cancellation of any pre ordered items prior to shipping.
It is the buyer�s responsibility to provide the correct shipping address on the order, and if the order was placed under an incorrect address we are not responsible for the package lost in this manner.
Any orders placed online are not subject to a confirmation via phone or email, unless directly requested by the customer, and all orders placed are considered final.
Shipping and handling charges are non-refundable. (Including but not limited to all refused and unaccepted packages) Shortages or damages are not replaceable; we will issue store credit.
Any damages are not subject to a refund, only store credit.
No credits will be granted after 7 days of receiving merchandise.
*A 20% Restocking Fee may apply for any unauthorized returns, items that are not in their original packaging, or not in the full quantity that was sent
*All unapproved returns will be refused and no credit given.
*All sales of discounted/sale items are final
Orders will generally be shipped within two (2) - three (3) business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses.
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Cancellations must be made before orders are shipped.
Once an order is shipped it cannot be cancelled or returned.
To cancel your order, please message us via LA SHOWROOM. Do not call us saying you would like to cancel your order as this may delay your cancellation process.
If you decide to cancel your order after your order has already shipped then please refer to our Return Policy and message us in the LA SHOWROOM app.