About Oneleven & Co
Manufacturers of Oneleven & Co
ONELEVEN & CO.
Established in 2011 in Los Angeles, CA as a fashion manufacturer.
Developed between Los Angeles, Vietnam and China with emphasis on quality and craftsmanship over mass production.
- Deigns of ONELEVEN are a mix of contemporary, modern & bohemian which cater to wide age bracket.
- Committed to making a positive fashion impact on our customers.
- Our priority is to provide outstanding customer service and to ship all orders on-time.
Thank you for choosing to shop with us!
1125 S. Maple Ave. #G
Montebello, CA 90640
Business Hours (PST):
Mon-Fri: 8:30AM - 9:00PM
Sat: 10:00AM - 6:00PM
Sun: 10:00AM - 6:00PM
Shipping & Return Policy
01. All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
02. If an order cancellation is necessary, a written request to the manufacture must be approved before any order can be cancelled.
03. All returns will not have a restocking fee if the returned merchandise is returned in unopened condition with the manufacture’s seal within 5 days.
04. If the package is returned in opened condition, there is a minimum 10[[%]] restocking fee.
05. 20[[%]] restocking charge on ALL RETURNED GOODS FOR CREDIT after 5 days.
06. Absolutely no exchanges and no returns on all Clearance items.
07. It is the customer’s responsibility to bring the products to our facility for exchange.
08. No store credit is issued after 10 days. (Absolutely no returns for special orders.)
09. $25.00 charge for any return checks.
10. Claims for any damage must be made within 3 business days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.
11. Price on this invoice does not include shipping and handling fees.
12. Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages.)
For all damage claims, please email [email protected] with the subject line "Damage"
Please include the following:
01. Invoice or PO#
02. Company Name
03. Our Style number
04. Photo of damage
- All sales are not subject to refund. Only exchange or store credit.
- No credits are accepted after 15 days(Absolutely, no returned for special order.)
- All damage items must be reported within 5 days from the delivery date.
- Shipping and handling are non refundable. (Including all refused and unaccepted packages.)
- All returns will not have a restocking fee for 7 days if the returned merchandise is returned in unopened condition with the manufacturers’ seal. If the package is returned in opened condition, there is a minimum 20[[%]] restocking fee.
- Price on this invoice does not included shipping and handling fees.
All INSTOCK products orders before 3pm will be shipped SAME-DAY.
Cancelled orders after the order has been processed or shipped, a written request must be submitted to [email protected]