About Oneleven & Co
Manufacturers of Oneleven & Co
ONELEVEN & CO.
Established in 2011 in Los Angeles, CA as a fashion manufacturer.
Developed between Los Angeles, Vietnam, and China with heavy emphasis on quality and craftsmanship over mass production.
- Designs of ONELEVEN are a mix of contemporary, feminine & bohemian which cater to a wide range of age groups.
- Committed to making a positive fashion impact on our customers.
- Our priority is to provide outstanding customer service and to ship all orders in a timely manner.
Thank you for choosing to shop with us !!
1125 S. Maple Ave. #G
Montebello, CA 90640
Business Hours (PST):
Mon-Fri: 8:30AM - 9:00PM
Sat: 10:00AM - 6:00PM
Sun: 10:00AM - 6:00PM
Shipping & Return Policy
For all damage claims/ returns/ refunds/ exchanges/ other inquiries, please message us using the chat function including the following:
01. Invoice or PO#
02. Company Name
03. Our Style number
04. Photo of damage
01. All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
02. If an order cancellation is necessary, a written request to the manufacture must be approved before any order can be cancelled.
03. All returns will have a restocking fee of 10% even if the returned merchandise is returned in unopened condition unless damaged reported and accepted.
04. If the package is returned in opened condition, there is a minimum 10% restocking fee.
05. 20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 15 days.
06. Absolutely no exchanges and no returns on all Clearance items.
07. It is the customer�s responsibility to bring the products to our facility for exchange if discussed and accepted before.
08. No store credit is issued after 15 days. (Absolutely no returns for special orders.)
09. $25.00 charge for any return checks.
10. Claims for any damage must be made within 3 business days from delivery date upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.
11. Price on this invoice does not include shipping and handling fees.
All INSTOCK products orders before 3pm will be shipped SAME-DAY.
Cancelled orders after the order has been processed or shipped, a written request must be submitted to us via chat/message