About Mountain Valley Trading
Manufacturers of Mountain Valley Trading
1660 S. Grove Ave. #A
Ontario, CA 91761
Business Hours (PST):
Mon-Fri: 10:00AM - 5:30PM
Shipping & Return Policy
For clearance items, we may not have full pack, the quantity will be sold as it is. ALL CLEARANCE ITEMS ARE FINAL SALE, NO RETURNS OR EXCHANGES.
For regular priced items we will contact you with the quantity.
RETURN ITEMS and any damage must be let our customer service know in 5 business days (the day after customer received the package). No credit will be issued on items returned after that permitted time. We kindly ask customers to check for any damages as soon as you receive any shipment and contact us for any concerns.
All the return items must be in their original bag together with order copy paper in or outside the return box. if not, Additional 10% restocking fee will apply.
WE WON'T REFUND SHIPPING COST. ASAP WE GET THE PACKAGE WE WILL REFUND THE MONEY TO YOU.
During the virus period, because the California government restricts warehouse workers, it may cause some orders to be delayed, but we will do the over time to ship the order asap. hope to understand. Thank you.
We have an estimated processing time of 2 business days. If the items have shipped, a cancellation request will not be available.