About Mountain Valley Trading
Manufacturers of Mountain Valley Trading
1660 S Grove Ave #A
Ontario, CA 91761
Business Hours (PST):
Mon-Fri: 10:00AM - 5:30PM
Shipping & Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
Orders will generally be shipped within two (2) - three (3) business days after receipt of full payment and depending on availability of goods. A single order may not be shipped to multiple shipping addresses.
We hope you love your new merchandise! If you are not pleased with your purchase or found any damages, please contact us at [email protected] within 14 days upon receiving the package and we will gladly accept your return. Please make sure to include: 1) Company name 2) Order number/Invoice number 3) Image of all damages 4) Brief description of why you are returning 5) best contact information. Merchandise must be in new, unworn and unaltered condition. All returns must have an approved RA form attached. We will issue an RA and shipping label for defective items, however, in the case that you are not satisfied with the purchase for any reason, we will issue an RA but you will be responsible to send the merchandise back to our warehouse. Upon receiving the merchandise, our quality control department will inspect the garments and once the claim is approved, we will issue a credit memo under your account within 1-5 business days.
Please contact us with any questions.