About Mono B
Manufacturers of Mono B
Due to the Covid-19 pandemic, our office and showroom are currently closed until April 19, or till further notice.
When you place an order on our site or on other platforms, please note that your card will not be charged until the items are ready to be shipped out to you. As such, rest assured that all unprocessed orders have not yet been charged. If you'd like to cancel an order, please send us an email to [email protected] Make sure to have your order number ready.
The health and safety of our employees and customers are our main priority. We hope you, your loved ones, and those around you stay safe. This is an unprecedented and deeply trying time, but together, we will emerge victoriously and reclaim fashion.
Thank you for understanding.
2821 S. Olive St.
Los Angeles, California 90007
Business Hours (PST):
Mon-Fri: 8:30AM - 5:00PM
Shipping & Return Policy
- No returns will be accepted without prior written authorization
- Merchandise can be returned within 7 days of receipt for store credit only
- Merchandise can be exchanged within 7 days of receipt
- Return/Exchanged items must be in unopened condition with the manufacturers seal
- Merchandise returned/exchanged After the 7 day return policy will be charged a 20% restocking fee
- Items that do not meet above criteria or are non-returnable/exchangeable will be denied.
- For all Returns, Exchanges, and Damages, please email us at [email protected] and call us at 213-746-0000 to retrieve a Return Authorization number. We will email you a Return Authorization form to ship back along with your Returned Authorization number. We will email you a Return Authorization form to ship back along with your returned merchandise. Please include the RA form with the items you are returning in the order you are shipping back.
Returns for Store Credit : Once we receive your package, we will issue Store Credit to your customer account within our internal system. You will receive a confirmation email regarding details to your Store Credit Once we receive your returned merchandise. Store credit will not be credited to your account until we receive the returned merchandise.
Exchanges: Once we receive your returned merchandise, we will credit the amount returned to the new merchandise you are exchanging for. If there is store credit left over, we will email you to inform you of your remaining balance. If the credit does not cover the cost of the entire order, we will inform you of the remaining order amount balance.
Due to the number of orders we're receiving, our order processing time is now between 3-5 business days.
You MUST cancel within 6 hours of placing an order, and contact us immediately to cancel the order.