The Original Wholesale Fashion Marketplace

Shop MARS SKY

About MARS SKY

Distributors of various labels.


Located in the CITY OF INDUSTRY,CALIFORNIA,the affordable Women Fashion Shoe Center of US,we are carring a variety of Shoes brands like Anna,Arider Girl,Bamboo,Cape Robbin,Forever,Liliana,Mata, Mi im,Nature Breeze,Pazzle,Qupid,Soda,Yoki.We work effectively with our suppliers and UPS to sending out all orders in time.Most of the orders would proccess within 24 hours.We are dedicated to providing customers with the unforgettable and must return shopping experience.

Tens of thousands of styles carefully selected which provides the vast variety of choices.Fast turnover on new styles.

We care about you! If you are not satisfied with any of our services, including the quality of shoes, the delivery speed, or the attitude of our customer service personnel, please let us know before you put the negative comments.

We promise that we handle the customer complaint professionally even though we can't guarantee that we never make mistakes. Please give us a chance when you are really furious about some issues and see how we put out the fire before it burns out of control. We strive to keep our 100[[[%]]] customer satisfaction rate in both numbers and in substance. Let's make the accident an opportunity that we understand each other better instead of a sour taste memory which spoils the mood of yours, ours and others. Again, we appreciate your business and let's do it better!

Contact Information

Address:
19575 E Walnut Dr S Unit C14
City of Industry, CA 91748

Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Sat: Closed
Sun: Closed

Shipping & Return Policy

Return Policy

All Orders will be processed within 24 hours(Business Day Only)!
RETURN(Defect or don't like) REQUIREMENTS:
Merchandise must be returned within 7 days of receipt.
All returns must be Authorized.We have the right to refuse any unauthorized return.
Merchandise must be in the original brand new/unworn condition with all original tags and packaging.
Footwear returns must include the original undamaged carton (no tape, labels, etc. attached).
Merchandise that is worn or with missing contents may be subject up to a 35% restocking fee.
Original shipping charges are non-refundable.

STEP 1: Package all contents in a shipping box.
Be sure to package everything up in a protective shipping box when sending the merchandise. Please do not place tape, labels, or invoices on the actual carton. Include a copy of your packaging slip or a note with your order information so we may direct the package to the appropriate order.

Original carton and packaging must be included with the returned product (s).

STEP 2: Ship your return.

Return to:
RMA-MARS SKY INC
19575 E Walnut Dr S #C14
City of Industry, CA 91748

Be sure to save your proof of shipment/tracking number!

Policies:
Mar Sky INC is not, under any circumstances, responsible for a customer’s "worn" damages.
NO returns for exchanges on final sale items, NO exceptions.
Our RMA department reserves the right to refuse any refunds or charge a restocking fee up to 35% for items returned not in compliance with our stated return parameters.
Original shipping charges are non-refundable.
Returns are processed within 4-5 business days after package has been delivered to us.

EXCHANGES
Due to varying circumstances, we no longer process exchanges. We encourage you to return for a refund and reorder if you wish to make an exchange. Thank you for your cooperation & understanding!

REFUNDS
All refunds are processed back to the customer's original form of payment. You will receive a confirmation notification with the refund details.
Please note: Once the refund is processed, it may take a few business days for the funds to reflect your account. Timing will vary depending on the form of payment and financial institution.

INCORRECT / DEFECTIVE ITEM RECEIVED
In the event that an incorrect or defective item is received, please contact our Customer Service team right away and we will have the issue resolved for you. All defective items will be inspected by our RMA team. We reserve the right to request for photos of the defective item before we authorize a return. Sky Shoes is not, under any circumstances, responsible for a customer’s "worn" damages (wear and tear, stretching, etc).

UNDELIVERABLE / REFUSED PACKAGES
Packages returned with failed delivery (multiple delivery attempts, insufficient address information, refusal, canceled after shipment, etc.) will be subject to up to a 35% restocking fee. The restocking fee will be applied to the final refund amount.

RETURNED PACKAGE CONDITIONS
Please do not ship back returning items without placing original shoebox into an actual shipping container. Any damages on the shoebox itself will be deducted from your refunded amount depending on level/cause of damage.

Cancellation Policy

Cancellation Policy

If you want to cancel an order, please contact us at [email protected] or Tel: 626-420-9633 within 12 hours.
If the order has been fulfilled, cancellation is unacceptable. And the original shipping fee is not refundable if you insist to cancel a shipped order.