About Mad Fit
Distributors of various labels.
VanillaMonkey DBA Madfit
Shopping to find apparel has never been easier or more affordable! MAD FIT offers the latest trends and an assortment of styles to fit all sizes from junior contemporary to plus size.
New styles are uploaded daily to provide you with the ease of finding all of the styles you are looking for.
We have a dedicated customer service team available to help you with all your needs.
Let us know how we can help to make your shopping experience better!
1100 Crocker St # 400
Los Angeles, CA 90021
Business Hours (PST):
Mon-Fri: 8:30AM - 5:00PM
Shipping & Return Policy
All sales are NOT subject to a refund. ONLY store credit.
Claims for any damage must be made within 7 business days upon receipt of merchandise and all items returned for credit must be in the original package with all parts included.
If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.
20% restocking fee on ALL RETURNED GOODS FOR STORE CREDIT after 7 days.
Absolutely no returns for special orders.
Price on this invoice does not include shipping and handling fees.
Shipping and handling are non-refundable. (Including but not limited to all refused and unaccepted packages.)
Once a return label is issued, the customer has 7 business days to return the merchandise to us. The merchandise must arrive at our facility within 7 days upon receiving the return label otherwise there will be a 20% restocking fee.
Return labels are issued ONLY for damaged or wrongly shipped items.
All unauthorized returns will be subject to a 20% restocking fee. Authorization is obtained by emailing or calling us only.
All other return issues such as sizing, quality or not as expected items do not qualify for a return label. Customers are still responsible for getting a return authorization for these items but no return label will be issued. Customers who receive authorization will receive full store credit but are responsible for shipping costs as well as returning the items within 7 days of receiving authorization.
We do not offer exchanges, only store credit for returns.
Store credit will be issued upon receiving the return items.
Orders must be cancelled within 24 hours of placing time. A 20% restocking fee will be applied to orders cancelled after.
*Please allow 1-3 business days to process and ship the order.
*Any substitutions/additions to the order or issues regarding shipping address or payment may cause a delay in shipment.
*If there is a significant amount of out of stock items, we may hold the package until we receive confirmation from customer, unless otherwise requested.
*Pre-orders will be shipped separately.
To cancel orders placed with us at Mad Fit, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.