Manufacturers of Iris
1100 S. San Pedro St. #A-5
Los Angeles, CA 90015
Business Hours (PST):
Mon-Fri: 8:30AM - 5:00PM
Shipping & Return Policy
Our Return Policy
No returns will be accepted without a prior written authorization.
Merchandise can be returned within 14 days of receipt for store credit only.
Merchandise can be exchanged within 14 days of receipt.
Returned/Exchanged items must be in unopened condition with the manufacturers’ seal.
Merchandise returned/exchanged AFTER the 14 day return policy will be charged a 25% restocking fee.
For all returns/ exchanges/ damages, please email us at [email protected] detailing the reason for the return along with a picture (if damaged). Once we approve the return/exchange, we will send you a Return Authorization Number and Form. Please include this RA form in the box being returned.
Return for Store Credit:
Once we receive your merchandise, we will issue a Store Credit to your account. You will receive a confirmation email regarding the details of your Store Credit which you can use for any future orders placed at Shopirisbasic.com.
Once we receive your merchandise, we will credit the amount returned to the new merchandise you are exchanging for. If there is store credit left over, we will email you to inform you of your remaining balance. If the credit does not cover the cost of your new order, we will inform you of the remaining balance.
When we issue your Return Authorization Number and Form, we will issue a return shipping label to cover for the cost of shipping of your damaged goods. Once we receive the damaged merchandise, we can send out a replacement (Same style, color and size, if available), credit your account (Store Credit), or refund your account (Back to original CC). Original shipping charges are non-refundable.
How soon will my order be shipped?
ALERT: DUE TO COVID-19 RELATED ISSUES, ORDERS WILL SHIP 4-5 DAYS AFTER YOUR ORDER HAS BEEN PLACED. THANK YOU FOR YOUR UNDERSTANDING!
We try our best to process and ship orders the same day we receive them, and we understand how quickly you need the inventory to arrive. Orders will generally be shipped within one (1) business day after receipt of payment and depending on availability of goods.
Orders placed AFTER 12PM PST cannot be guaranteed to be shipped out the same day.
To cancel orders placed with us in LAShowroom.com, please contact us by phone or by sending a message through the Message system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the Order Status section under Status after they have been approved.