About ILLord Couture
Manufacturers of ILLord Couture
We are an exclusive and illustrious fashion company dedicated to our customers.
We share 1[%] of our total sales from you, the customers, to the community.
Our company goals and aspirations are to provide the absolute best quality merchandise, using the most cutting edge technology available, to bring you products even better than just top of the Line for a fraction of the cost. If you are not convinced enough, check our website before making a purchase with us!
Our sales are all final sales.
We do not accept any returning merchandise unless Defects.
If you are not convinced enough, check our website before making a purchase with us!
Please feel free to contact us regarding any questions or concerns about our products.
We truly appreciate your business and thank you for shopping at ILLord.
726 E 12th Street #104
Los Angeles, CA 90021
Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Shipping & Return Policy
All sales are final and only qualify for a return if your item(s) is damaged/defective from the manufacturer or you were sent the wrong item. There are no refunds. Shipping and handling fees are also non-refundable, including all refused and unaccepted packages. Items must be in their original condition (unwashed, unworn) with the original packaging to receive store credit or an exchange.
Damaged or defective items may be returned for store credit or an exchange may be provided.
Please contact us to notify us within 5 business days from the delivered date if any items are damaged or defective.
When contacting us regarding a damaged or defective item(s), please provide to us pictures of the damage (close-up and full shot), your invoice number, style number, color, size, and number of damaged or defective item(s). It can take 1-3 business days to investigate. However, it may take a bit longer as the investigation time depends on the vendor.The final RA approval will be done by the vendor.
Please contact us within 5 business days from the delivered date.
Store credit: If the vendor approves, we will send you a return label and process a store credit for the wrong item once it has been received.
Correct item to be reshipped: We will work with the vendor to arrange a reshipment for you. This will be based on product availability. If the product is no longer available, store credit will be applied. Items that are sent outside of its original condition/packaging will not be accepted by the vendors and will not be eligible for store credit.
If you have any other questions about the return policy, you can contact us directly.
To cancel orders placed with us at ILLord Couture, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.