Manufacturers of HOPELY
HOPELY believes in challenging the status quo. We believe in thinking differently, especially in our styles. We meticulously spend time on the craft and beauty of our styles which allows individuals to convey their inner beauty. EXCELLENCE IS OUR PURSUIT
HOPELY offers customized orders/private labeling. Please contact [email protected] for details/inquiries. Thank you
4627 S. Alameda St
Los Angeles, CA 90058
Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Shipping & Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
Orders will generally be shipped within one (1) - three (3) business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses.
All orders received after 3PM(PST) will not be guaranteed to be processed until the following business day. (Three day ship out is possible before 3PM).
Back order and pre-order items will be shipped as they become available.
To cancel orders placed with us at Hopely, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved. We can hold orders that have not been paid for up to 14 days.