About Fashion City
Distributors of various labels.
FASHION CITY is one of the leading fashion accessories wholesalers in New York. We specialize in manufacturing the highest quality, unique designs, premium marketing plans, and competitive prices for customers.
Our goal is to satisfy our customers by providing quality items and provide excellent customer service.
For any questions and/or inquiries, please call us or email us.
Email- [email protected]
Business Hours- EST
Mon - Fri 9:00 AM - 5:30 PM
25A Dubon Court
Farmingdale, NY 11735
Business Hours (EST):
Mon-Fri: 9:00AM - 5:30PM
Shipping & Return Policy
Refunds/Exchanges for merchandise will ONLY be accepted if the item(s) are delivered with factory damages, defects, and/or incorrect styles. Please make an inquiry on return of items within 7 days of receiving the merchandise. We will not accept any items after 7 days from receipt of goods.
Shipping and handling fees are not refundable. There will be a 15% restocking fee applied for all returns on any merchandise especially for change of mind returns. No refunds or reimbursements will be made towards the cost of shipping returned or exchanged merchandise back to us. For all inquiries concerning the above, please email [email protected]
* How to Make a Return*
Please follow the instructions below to make a return for your purchase:
Send us the following information at [email protected]
- Title: Return/Refund
- Order #
- Reason for a Return/Refund [Select : Damage, Wrong Items, Incorrect Quantities]
After sending us a return/refund/exchange inquiry, we will follow up and confirm that we have received your request via email. All returned items must be unworn and unwashed with tags still attached; exceptions made for damaged/defected items. Items that do not meet these criteria or are non-refundable may be denied.
Once we have received your package, we will review the merchandise and the refund will be processed within 7 business days accordingly. You will be notified via email at the email address listed on your account when your order was placed, when the return has arrived at our facility, then proceeded with the refund along with the receipt. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. (Typically 3-5 business days)
25A Dubon Court,
Farmingdale, NY, 11735
Customers are responsible for any applicable shipping and handling charges.
"Any" package that are returned or shipped with incorrect shipping information by the customer will be subject to additional shipping charges.
We do not accept P.O. Boxes as a shipping address except to those shipping to Puerto Rico or Hawaii.
We do not guarantee that all the requested items are in stock and may ship without any notification. Please leave us a comment if you need to be notified.
We are not responsible with any lost package with no signature required on delivery.
For International orders, Customer's will be held responsible for any restrictions with their Country's International shipping policies. We highly recommend researching the details for the most current and up-to-date restrictions before placing an order as the customer will be held responsible for any additional charges resulting from returned packages.
We take pride in prompt shipping and most orders are shipped within 2-3 business days after receiving the order. Orders received on Fridays or over the weekend will in most cases be shipped the following Monday. If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at [email protected] or call us at 631-270-4624.
Our customer service hours are 9A.M to 5P.M in EST, due to us being located in New York.
Once the conditions stated above falls accordingly, you may proceed the return, but the shipping cost will not be refunded. Cancelling the
Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost.