Manufacturers of e.Luna
Our company specializes in Women's Clothing. We offer the latest trends and fashionable cardigans, tops, and dresses. We also accept orders that needs special designs or quantities. Our team focuses on the best quality of customer service and shipping. Our same-day-shipping cut-off time is 4:30 PM PST (Payment needs to be processed by that time.) For more information, feel free to contact us. Thank you for visiting e.Luna.
Email: [email protected]
3000 E. 11th St. #1
Los Angeles, CA 90023
Business Hours (PST):
Mon-Fri: 8:30AM - 5:00PM
Shipping & Return Policy
All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.
All returns will not have a restocking fee for 7 days if the returned merchandise is returned in unopened condition with the manufacturers' seal.
If the package is returned in opened condition, there is a minimum 10% restocking fee.
20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 7 days.
It is the customer's responsibility to bring the products to our facility for exchange.
No store credit is issued after 15 days. (Absolutely no returns for special orders.)
Claims for any damage must be made within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.
Price on this invoice does not included shipping and handling fees.
Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages.)
Orders will generally be shipped within two (2) - three (3) business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses.
To cancel orders placed with us at e.Luna, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.