Manufacturers of Eileena
Based in Downtown, Los Angeles! ❤
Eileena is a wholesale clothing brand for modern and casual women's wear. We have been in the fashion industry and wholesale industry for over 10 years, before our decision to branch off to Eileena. We wish to grow with you as a company that successfully helps our customers by providing the best customer service along with the lowest prices every day.
1300 S. San Pedro St. #123
Los Angeles, CA 90015
Business Hours (PST):
Mon-Fri: 9:00AM - 4:30PM
Shipping & Return Policy
1. Only store credit will be issued for returns & damaged claims, regardless of reason.
2. If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.
3. Some returns will not have a restocking fee for 5 days if the returned merchandise is returned in UNOPENED condition with the manufacturers' seal.
4. If the package is returned in opened condition, there is a minimum 10% restocking fee.
5. Any returns for a style that is sold out, is subject to a 15% restock fee and only store credit.
6. All sale items are FINAL SALE. NO EXCEPTIONS.
7. It is the customer's sole responsibility to bring the products to our facility for any exchanges.
8. No store credit is issued after 15 days. (Absolutely no returns for any special orders.)
9. $25.00 charge for any returned checks.
10. Claims for any damages must be made within 7 days upon receipt of merchandise. All items returned for store credit must be in the original packaging with all parts included. Email to [email protected]
11. Shipping and handling fees are non refundable. (Including but not limited to all refused and unaccepted packages.)
12. Depending on the situation, customers may have to pay for the return shipping.
13. We are not responsible for duplicate orders and/ or styles.
14. We cannot accept any returns for any label/tags that has been altered.
(15) Order changes or cancellations must be made through the PHONE or EMAIL.
All orders received after 3 PM(PST) will be processed the following business day (Same day ship out is possible before 3 PM).
Order processing typically takes 1-3 business days once payment information is received.
UPS Ground (3-7 days, determined by destination) - MOST COST EFFECTIVE
UPS 3 Day Select
UPS 2nd Day Air
UPS Next Day Air
To cancel orders placed with us at Eileena, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.