About Doe & Rae
Manufacturers of Doe & Rae
Due to the "Safer at Home" order going in effect in Los Angeles, we are minimizing our workforce at this time so only essential personnel is on site but will continue to process and ship out orders. This may cause a few delays in processing but it should not be more than 2 days from receiving your order(weekdays only).
We will be adhering to the guidelines provided by the CDC so all our employees remain safe.
Stay safe everyone!
2721 S. Alameda St.
Los Angeles, CA 90058
Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Shipping & Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
To cancel orders placed with us at Doe & Rae, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.