About Cool Crystals
Distributors of various labels.
Cool Crystals Inc is a global manufacturer, importer and wholesaler of crystal fashion jewelry. We recognize and appreciate the value of having strong business relationships with our customers. Those relationships play a vital role in achieving our goal of supplying quality products in a timely manner. Cool Crystals Inc employs innovative production processes that result in our unique ability to provide beautiful, long lasting crystal jewelry at competitive price points. Our commitment to extraordinary quality and service is reflected in the many satisfied customers throughout the world who have continued to support us for 25 years in the fashion industry.
18009 Adria Maru Ln.
Carson, CA 90746
Business Hours (PST):
Mon-Fri: 9:00AM - 5:00PM
Shipping & Return Policy
1. Contact us: [email protected] for any returns or inquires
2. Returns will be accepted within 7 days of the invoice date.
3. A copy of the original invoice must accompany all returned items along with an explanation for the return.
4. All returns must be unused and its original packaging.
5. There is 15% restocking fee on all non-defective items.
6. A credit will be issued upon receipt of items and their invoices.
7. Customers are responsible for shipping fees on non-damaged item returns
8. Use only USPS First Class Mail for any returns (We offer shipping reimbursements on returns for damaged items but the reimbursement amount may vary)
To make sure you get your items as soon as possible, we start processing your order right away. If you need to cancel or change anything on your order you can attempt to cancel your order while it's in a Processing status and place a new order,
but once it moves to Shipped, the order can't be canceled.