About Cinderella Divine
Manufacturers of Cinderella Divine
1142 San Julian St, ste#B
Los Angeles, CA 90015
Business Hours (PST):
Mon-Fri: 9:00AM - 5:30PM
Shipping & Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
1. We offer UPS and USPS Shipping Methods, LA Downtown cargo Company, Trucking Company (Axes, Amigo Express)
2. Our standard processing time is 2 business days, transit time varies depending on the shipping method chosen.
3. Standard domestic shipping is 1 â€" 7 business days, and 1 â€" 2 weeks for overseas.
4. Customers are responsible for all shipping costs including the return leg of a non-delivery.
5. Should a partial shipment is deemed necessary, there is no additional charge.
6. Signature confirmation may be necessary and we cannot modify the ship to address from the order.
*All sales are final on our merchandise. No refunds or returns are accepted.
*We do not accept returns and exchange unless the item was damaged upon receipt. Unless dresses are damaged, defective, or incorrectly delivered (i.e. incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.), they CANNOT be returned or exchanged. If the dress you received is damaged, defective, or incorrectly delivered, we will accept a return for re-inspection in order to assess the problem and determine the best way to correct it.
*You wish to return for re-inspection must be shipped back to our store and received within 5 business days from time the package was delivered. Refunds will not be credited or replacements/ repairs will not be made if we do not receive your return within 5 business days from the day the package was delivered to you, no exceptions.
*Returned dress must be in excellent, unworn condition, packaged securely in the original or comparable packaging.When returned for re-inspection, the dress must be in perfect, new, never worn, condition as received at the time of delivery. It must not be damaged, soiled, stained, torn, and be free of offensive odors (i.e. smoke). Customer is responsible for all return shipping costs. We will not refund return shipping fees unless the dress is determined to be damaged, defective, or incorrectly delivered. In order to return your dress for re-inspection,request RA Request Form via our customer support email [email protected]
*Special Sale items / Clearance items are Final Sale, and they are not returnable. No exception.