About Cinderella Design
Manufacturers of Cinderella Design
955 Santee St
Los Angeles, CA 90015
Business Hours (PST):
Mon-Fri: 9:30AM - 5:00PM
Shipping & Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days of receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. A restocking fee of up to 25% of the value of the merchandise may be imposed on non-defective returns. For damaged or defective item return policies, please contact us. We do NOT accept any dresses without original company TAG.
Ordering and Shipping Policies
1. All sales are final. Absolutely no refunds or exchanges.
2. All orders are shipped C.O.D / Money order or Credit Card
3. Orders will be shipped via U.P.S ground services unless otherwise requested.
4. All orders are checked twice to insure correct item number and quantities shipped.
Please carefully inspect your order and report any discrepancies immediately.
We will not be responsible for any missing items.
5. Customers agree to pay for the shipping charges on refused or returned shipments.
6. Some items may not look exactly as they appear in catalogs.
Please be aware of slight variations in colors, sizes, and details.
To cancel orders, please contact us by phone or by sending a message.
Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.