Distributors of various labels.

Return Policy

We offer free returns within 15 days with a return label (The contiguous US only)
If you would like to return an item that is older than 15 days, please get in touch with our customer service, but we will not provide a return label.
We do not accept returns for more than 30 days.
Please send back our original packaging? we may charge a 10% restocking fee.
If you have any questions, please feel free to contact us at any time.

Shipping Policy

Due to the policy of "stay at home", the delivery time will be temporarily adjusted to one time every week. But the items with "ML" and “SS”characters in STYLE NO. Will be shipped normally.The adjustment will be maintained until to the policy over. We apologize for the inconvenience.

Cancellation Policy

To cancel orders placed with us at Charming Shoes, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.