The Original Wholesale Fashion Marketplace

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IMPORTANT NOTICE FROM CASE FACTORY USA

Due to the ongoing developments on the COVID-19 pandemic, stores located in California and other states where "Stay at Home" orders have been issued cannot operate business as usual. Any pending orders will be processed on or after 05/01/2020. Thank you for your understanding.Contact Case Factory USA for more information. If you are unable to contact the store, please contact LA Showroom - Mike at 213-802-2148 or [email protected] and indicate which store you are trying to reach.

We are currently not accepting online orders. For more information please contact us.

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Shop Case Factory USA

About Case Factory USA

Distributors of various labels.

Contact Information

Address:
243 E. 5th St. #26
Los Angeles, CA 90013

Business Hours (PST):
Mon-Fri: 9:30AM - 5:00PM
Sat: Closed
Sun: Closed

Shipping & Return Policy

Return Policy

We do enforce an "all sales are final" Policy
If your items are damaged, please notify us within 48 hours. we will work with you to replace the items timely. Absolutely no cash refunds.
If an exchange is needed, we will work with you on a cash-by cash basis.
it is the customers' responsibility to return the item to our facility.
Price on your invoice does not include shipping and handling fees.
If you have received the wrong items(s), please notify us within 48 hours of receipt.

* All sales are not subject to a refund.
* Claims for any damage must be made within 2 days upon receipt of merchandise.
* To cancel orders, Please contact us phone or email. Cancellation requests should be made within the
same day the order was placed.
* Price on the invoice does not include shipping and handling fees.
* Shipping and handling are none refundable.
* Product color and quality as seen on a montor may vary slightly compared to actual items due to
photography lighting conditions and individual screen color calibration.
* We are unable to accept returns or exchanges on items that have been worn, altered washed, or
damaged - no exceptions.
* A restocking fee/penalty of 40% will be charged for unauthorized returns or refused /unaccepted
packages.

Best Regards,

Cancellation Policy

Cancellation Policy

we authorize your credit card to make sure sufficient credit is available.
A hold is placed on funds equal to your total until the order is fulfilled.
If you cancel an order, the time required to remove the authorization is determined by the financial
institution that issued your card.
Here are estimated timeframes for some common payment methods: