About Case Factory USA
Distributors of various labels.
243 E. 5th St. #26
Los Angeles, CA 90013
Business Hours (PST):
Mon-Fri: 9:30AM - 5:00PM
Shipping & Return Policy
We do enforce an "all sales are final" Policy
If your items are damaged, please notify us within 48 hours. we will work with you to replace the items timely. Absolutely no cash refunds.
If an exchange is needed, we will work with you on a cash-by cash basis.
it is the customers' responsibility to return the item to our facility.
Price on your invoice does not include shipping and handling fees.
If you have received the wrong items(s), please notify us within 48 hours of receipt.
* All sales are not subject to a refund.
* Claims for any damage must be made within 2 days upon receipt of merchandise.
* To cancel orders, Please contact us phone or email. Cancellation requests should be made within the
same day the order was placed.
* Price on the invoice does not include shipping and handling fees.
* Shipping and handling are none refundable.
* Product color and quality as seen on a montor may vary slightly compared to actual items due to
photography lighting conditions and individual screen color calibration.
* We are unable to accept returns or exchanges on items that have been worn, altered washed, or
damaged - no exceptions.
* A restocking fee/penalty of 40% will be charged for unauthorized returns or refused /unaccepted
we authorize your credit card to make sure sufficient credit is available.
A hold is placed on funds equal to your total until the order is fulfilled.
If you cancel an order, the time required to remove the authorization is determined by the financial
institution that issued your card.
Here are estimated timeframes for some common payment methods: