About Caramelo Trend
Manufacturers of Caramelo Trend
Caramelo Trend offers the highest quality women's graphic apparel in Los Angeles.
Our unique designs help our collection of tees standout from the rest of the fashion business.
Our customers can always rely on us for consistently unique looks.
All of our items' style# includes a graphic art work number, so you will be able to search by graphic art works. Please input the graphic art work number, the last number after the dash (-), in the search field. (Example: For the style# †T1224-212, the graphic art work number is 212 )
*** We will be able to print different graphics on every styles we are carrying, so please let us know which graphic on style and our team at Caramelo Trend will do our best to suit your needs. ***
1501 Santee St. #303
Los Angeles, CA 90015
Business Hours (PST):
Mon-Fri: 9:00AM - 5:00PM
Shipping & Return Policy
All our items are made-to order , We do not carry pre-made inventory . The moment we receive your order , we start the production process .
Because of this , we are unable to accept Returns or Exchanges .
We will issue a credit (store credit only) for defective or damaged merchandise. The original shipping charge and return shipping cost are not covered under this policy. The customer is responsible for return shipping cost of any returned item.
Claims for any damage must be made within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.
Price on this invoice does not included shipping and handling fees.
No store credit is issued after 15 days. (Absolutely no returns for special orders.)
All return should be accompanied by an order confirmation number. Please email the order number, items you wish to return, and the reason for the return. Unauthorized returns will not be processed.
Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages.)
All returns must be in original condition including damaged or defective items. The credit will not be issued to the return items without the complete original packaging materials as they have to be discarded.
For proper handling of the return, clearly mark the order confirmation number on the package, and please include the copy of the email from Caramelo Trend.
We are not liable for merchandise damaged during transportation. The UPS /USPS shipping charge includes insurance that covers damage or loss during transportation, and the claim must be filed with UPS/ USPS
All of our items are " Made-To-Order ".
We aim to ship items between 3-5 working business days of you placing your order with us. We appreciate your patience and understanding.
*** DUE TO THE HOLIDAY SEASON, WE ARE EXPERIENCING A DELAY WITH OUR ORDERS. We estimate that it will take 5-7 working business days for your order to be shipped. If you have a specific date you need it by, please write the date . We will contact you back to confirm with you if there are any concerns. If you have questions before your order, please call, email, or message us through FashionGo (fastest response time). We are sorry for any inconvenience this may cause, and hope you are doing well in these tough times. ***
To cancel orders placed with us at Caramelo Trend, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.