About Cap Zone
Distributors of various labels.
CapzoneLA is a leading online wholesale hat and accessories online store. Our fulfillment center is located in DTLA. We are proud to bring customers an amazing assortment of products to meet everyone's budget . Our range of products include sun hats, caps, fedoras, scarves, totes, fashion masks, gloves, kimonos, cowboy hats, and the list goes on.
There is NO SHOWROOM. In efforts to protect your personal information from compromise and ours, phone orders are NOT accepted, all purchases must be done through the site.
1030 S. Los Angeles St.
Los Angeles, CA 90015
Business Hours (PST):
Mon-Fri: 9:00AM - 4:30PM
Shipping & Return Policy
ALL SALES ARE FINAL.
They may NOT be returned for neither store credit or refund UNLESS your request falls under one of the three exceptions.
--Missing item? Defective item? Received the wrong item? If so,
--SEND US AN EMAIL to : [email protected] no later than (5) days of receiving goods, claims exceeding said days will be declined.
--Include your full order number in subject line, reference style numbers, qty, color, and photos ( if damaged or wrong item was shipped) .
--Any claim valued 10 dollars and under will be issued as store credit ONLY
--REPLACEMENTS FOR MISSING OR DAMAGE PRODUCTS IS NOT AN OPTION.
--Shipping and handling are non refundable.
--We DO NOT bill personal UPS accounts.
Our fulfillment center requires 3-5 business days to process an order starting from the day AFTER your order is placed, additional to the time in transit during peak holiday season. During non-holiday season average ship out time is 2-3 business days.
-Purchases over 200 USD are eligible for local hand delivery with a 10 USD fee per box. If weight exceeds 50LBS it is 15 USD per box.
- We DO NOT bill buyer's UPS accounts, thus incurring shipping costs
- We DO NOT call or email if your order is incomplete, it is solely YOUR responsibility to request to be contacted under buyer notes and/or via phone call when placing the order.
-IF YOU HAVE A DEADLINE, it must be specified under customer notes or called in prior submitting order
- Any package that is returned resulting from an incorrect address or refusal will be refunded cost of goods minus return shipping fees.
Cancellation requests must be made the same day the order is placed or prior to being marked " in progress. A 15% fee will be imposed on canceled merchandise after a status change of "in progress".