Manufacturers of Capsulle
Capsulle is committed to creating a product that exemplifies our lifestyle, that'll create an everlasting impact in the fashion industry. Our clothes is produced as a form of communication to connect and cater to all individuals. Here at Capsulle we have products that will be valued in the present and future.
800 E 12th st #102
Los Angeles, CA 90021
Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Shipping & Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. Shipping costs will NOT be refunded under any circumstances unless the issue was made by CAPSULLE. We do not accept exchanges- unless issue was from CAPSULLE. Exchanges will be treated as re-orders (Your order will be returned, with return labels paid by the customer, and a new order should be placed. The new order shipping cost will be paid for by the customer). All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
Orders are typically shipped out the day we receive orders (Monday-Friday). However, if orders are received in the later half of the business day, they may be shipped out the next day. Only paid orders will be shipped out. Please allow 2-3 business days after receipt of full payment and depending on availability of goods for orders to be shipped out. Orders will be shipped out either UPS or USPS, depending on selected method of shipping chosen by customer. Shipping costs are paid for by the customer and will not be refunded in any case.
Free shipping promotions are exempt from the selected method of shipping. Capsulle holds the right to choose whichever method of shipment under free shipping promotions.
To cancel orders placed with us at Capsulle, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.