About Black Pearl Clothing
Distributors of various labels.
Black Pearl is a young and vibrant company with a lot of experience in many different services and product offerings. We aim to produce quality clothing with original designs inspired by African American culture in particular.
We are on the way to make Black Pearl the coolest fashion company, which is not only for African Americans, by investing in new collections and raising brand awareness.
We keep things simple: Quality, Customer Service, and Fast Shipping.
2444 Porter Street
Los Angeles, CA 90021
Business Hours (PST):
Mon-Fri: 8:30AM - 5:00PM
Shipping & Return Policy
- You may ship your items at your cost for return within 5 business days of receipt of goods according to the tracking number.
- Please include an invoice in the return box.
- All non-defective items will be subjected to 20% of the restocking fee.
- Shipping is not refundable.
- Generally, all sales are considered final sales.
- Returns are processed in 48 hours once we receive your times and you can expect store credit only in 48 hours after processing.
- Store credit only lasts 30 days once issued and it can only be used to purchase our items.
STEPS FOR RETURN YOUR ITEMS:
1. Please contact us via e-mail or phone call regarding a return request. ([email protected], 310-721-7030)
2. When you contact us for a return, please give us the following information:
- Order #
- Style #
- Reason for Return
3. Then, we will proceed with your return request.
4. Put your invoice in the return box.
5. Please send your tracking # when you ship your return.
6. When we receive your return, we will process the return in 48 hours.
For the next business day shipping, orders have to be placed by 11 AM, PST, excluding weekends and holidays.
All orders received by 12 PM, PST are shipped on the same day, excluding weekends and holidays.
All orders received after 12 PM, PST are shipped on the next business day.
Orders placed on weekends are shipped on the following Monday.
To cancel orders placed with us at Black Pearl Clothing, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page or sending an e-mail to [email protected] Cancellation requests should be made within the same day the order was placed.