About Best Underwear Line
Distributors of various labels.
3510 S. Central Ave.
Los Angeles, CA 90011
Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Shipping & Return Policy
To return any items and/or to file a claim on damaged items, please contact us via email at [email protected] for your return authorization (RA) request. Please include your sales ID or invoice number in the subject line and following information in the body:
Size(s) & Color(s)
Reason for Return (When filing a claim for damaged items, picture of damaged items required.)
We advise all customers to check their goods immediately upon delivery in case there are damaged items. All returns and damage claims should be made within 5 business days of receipt of goods.
Shipping and handling charges are not refundable, and our company is not liable for those charges.
All final sale items or discounted and "special order" items cannot be returned.
All sales are not subject to refunds and store credit will be issued instead.
There is a 20% restocking fee for any returns.
To cancel orders placed with us at Best Underwear Line, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.