About Another Mode
Manufacturers of Another Mode
615 S Fifth Avenue
Arcadia, CA 91006
Business Hours (PST):
Mon-Fri: 9:00AM - 5:30PM
Shipping & Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. If the refund was requested after 7 days, we only issue refund as store credit. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
FOR NON-PRE_ORDER ITEM: Items would be shipped within 1 business day.
FOR PRE-OREDER ITEM: Due to COVID-19, our process time would be slower than usual. Once your order is placed, Please allow 5-15 business days for us to fully prepare your order.
To cancel orders placed with us at Another Mode, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.