Our customer service phone hours are from 9:00 AM to 4:00 PM PST Monday through Thursday.
Our company specializes in wholesale women's shoes. We have been providing women's shoes to customers for about ten years, offering competitive prices and fashionable styles. We carry a wide range of collections including boots, booties, casual shoes, flats, pumps, sandals, wedge sandals, sneakers, and rain boots etc.
We also carry an extended size run in addition to the size run that is on our website. The B run usually runs from 6~10, and the C run usually runs from 7~11. Both have fixed breakdowns. Please let us know in the order note section which size runs you are interested in.
Returns are accepted only for manufacturing defects that are reported within three (3) days of receiving the merchandise. Any items returned for defects must be in their original, unworn condition and original packaging with all necessary accessories, including the inner cases and outer boxes. If any of these requirements are not met, the customer will assume a 30% restocking fee. Once received and inspected, if the items are not deemed to be defective, the customer will assume an additional restocking fee.
In order to report any returns, please send an email to [email protected] within three (3) days of receiving the merchandise. Only returns reported to this email address will be accepted. Returns reported using the messaging system or phone calls will not be taken into consideration. Returns must be authorized.
Shipping Policy
If your order was received and confirmed by our sales representatives before 11 AM PST, we can most likely ship out the merchandise to you on the same day the order was placed (excluding non-business days). All shipments require a signature for delivery confirmation.
Cancellation Policy
Cancellation Policy
If the customer cancels the order once the order has been confirmed by our sales representatives, a 30% restocking fee for the merchandise will be charged.
Once an order has been shipped, a cancellation request is only granted if the customer reports a problem within three (3) days of the receipt of merchandise. The customer will assume a 30% restocking fee along with the shipping costs both ways. Any items being returned must be in their original condition and packaging with all necessary accessories, including the inner cases and outer boxes. If any of these requirements are not met, an additional restocking fee will be applied.
