Manufacturers of Aluvina
1374 E. 16th Street
Los Angeles, CA 90021
Business Hours (PST):
Mon-Fri: 9:00AM - 5:30PM
Shipping & Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns.
Photos must be emailed to [email protected] for claims of damage items.
Any damaged returns by the end user (consumer) will not be accepted.
Returned items must be in original condition, unworn and unaltered.
All claims are only for exchange or store credit. NO EXCEPTIONS.
The shipping and handling fees are non-refundable.
Please note that actual product colors may vary from images shown due to different viewing devices and lighting.
Orders will generally be shipped within two (2) - three (3) business days after receipt of full payment and depending on availability of goods. Customer pays shipping and handling. A single order may not be shipped to multiple shipping addresses. All returns from outside of United States will be applied same policy as our current policy.
Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved. If the items have shipped, a cancellation request will not be available. if refuse the package, A restocking fee of up to 30% of the value of the merchandise may be imposed. Shipping and handling fees are non-refundable.