About Active Basic
Manufacturers of Active Basic
Active Basic since 1989
With a strong foundation and deep roots in high quality fabric, Active USA was able to achieve critical acclaim by providing the market with womens quality essentials made with the highest quality fabrics. Over 20 years later, Active USA is still an industry leader in providing high quality basics to women all around the world.
744 E. Pico Blvd
Los Angeles, CA 90021
Business Hours (PST):
Mon-Fri: 8:30AM - 5:00PM
Shipping & Return Policy
Please check immediately. All claims must be made within 5 days from the confirmed order delivery date.
No return will be allowed without prior written authorization. No returns will be accepted without RA number and/or Label.
All sales of items marked as "SALE" or have been discounted are FINAL and cannot be returned. Shipping and handling charges are not refundable.
SAME DAY Cancellations MUST be called in(213-519-9630) for approval before 13:30pm PST. NO EXCEPTIONS.
ALL PACKAGES MUST BE UNOPENED AND INCLUDE ORIGINAL MANUFACTURERS' PACKAGING AND ORIGINAL LABEL. Returns must be unworn, unaltered and unwashed with all tags. Customers will assume return shipping costs and a 20% restocking fee.
Please refer to return policy addendum for details & procedures.
All returns require an RA number that can only be authorized by our e-commerce department.To request a return authorization number on a damaged item, please contact us by emailing [email protected]
INCLUDE YOUR PO# IN THE SUBJECT LINE and the following information in the email body:
1. Invoice Number
2. Company Name
3. Address & Phone number
7. Reason for return
We are experiencing an extremely high volume of orders. As a result, we expect a delay of up to 7 business days to be able to fulfill new orders. We are working hard to put in place additional resources as quickly as possible to restore our service standard. Thank you for your kind patience with us.
To cancel orders placed with us at Active Basic, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.