Manufacturers of 2010 TwentyTen

With over 15 years of experience in DTLA garment industry, we wanted to create a line that can cater to everyone`s needs. Our main goal is to produce quality garments at an affordable price. Our garments are designed and proudly made in USA. For any concerns or questions, feel free to contact us.

Return Policy

RETURN POLICY:
1. All return request must be made within 3 days of receipt for store credit only.
2. All return items must be in original condition. We do not accept anything that has been washed, altered and/or damaged that is not manufacturer’s defect. Broken pre-pack(s) will be refused for a return.
3. Please contact us at [email protected] Please include these information in the email: Invoice Number, Company Name, Address and Phone Number, Style Number, Quantity, Color and Reason for Return
4. Once we receive the above information, we will send a confirmation email for the return request. Store credit will be issued once we receive the items and have been inspected by our return department.
• Please note shipping charges will be paid by buyer for both ways.
• Store credit will not be issued if the return hasn’t been confirmed beforehand.
• ALL SALE/DISCOUNTED/PROMOTIONAL ITEMS ARE FINAL SALE.
• WE ARE NOT ABLE TO TAKE ANY DEFECTIVE AND/OR SIZE CLAIMS FOR ANY ITEMS THAT ARE LABEL CHANGED.
-WE ARE NOT ABLE TO TAKE MULTIPLE RETURN REQUEST/DEFECTIVE CLAIM ON ONE PURCHASE ORDER/INVOICE. SO PLEASE CHECK YOUR ITEMS BEFORE MAKING A REQUEST OR CLAIM. ONLY ONE TIME RETURN REQUEST/DEFECTIVE CLAIM CAN BE PROCESSED.


RETURN POLICY for incorrect or defective item(s):
1. Claims for any damage/incorrect item(s) must be made with 3 days of receipt for store credit only.
2. Please contact us by emailing at [email protected] Please include these information in the email:
Invoice Number, Company Name, Address and Phone Number, Information about incorrect/damage item(s). And please include photos of the defect(s). One should be full shot of the item showing our company label and close ups of the defect(s).
(If we are not able to verify manufacturer's defect from sent photos, we may ask for additional video clips of the damage).
3. Once we receive information about the incorrect or defective item(s), we will promptly assist you with your return request.
4. Any defective/wrong items must be shipped out in 3 business days of receiving the return shipping label.
• Store credit will not be issued if the return hasn’t been confirmed beforehand.
• ALL SALE/DISCOUNTED/PROMOTIONAL ITEMS ARE FINAL SALE.
• WE ARE NOT ABLE TO TAKE ANY DEFECTIVE AND/OR SIZE CLAIMS FOR ANY ITEMS THAT ARE LABEL CHANGED.
-WE ARE NOT ABLE TO TAKE MULTIPLE RETURN REQUEST/DEFECTIVE CLAIM ON ONE PURCHASE ORDER/INVOICE. SO PLEASE CHECK YOUR ITEMS BEFORE MAKING A REQUEST OR CLAIM. ONLY ONE TIME RETURN REQUEST/DEFECTIVE CLAIM CAN BE PROCESSED.

 
CONTACT INFO:

901 E 14TH ST
LOS ANGELES, CA 90021
email: [email protected]
phone: 213-744-1248

Shipping Policy

IN-STOCK:All orders placed by 10 a.m. (PST) will be shipped out same business day once payment clears. And orders placed after this time will be shipped out the following business day. If you need to cancel or make changes to an order, contact us before our daily shipment cut off time, which is 1 p.m. (PST). We cannot cancel or make any changes after that time. No cancellation accepted after shipment. Please check your payment information and shipping/billing address before placing an order. We are not responsible for shipping it to the wrong address. If you have important message or request about your order that we should know about, please leave it in the PO note or you can always reach us by emailing us. PRE-ORDERS:If you order pre-order item(s) with an in-stock item(s), we will ship in-stock item(s) first. We will ship pre-order item(s) as they become available. If you wish to ship all of your items together, please let us know by leaving a note on the PO. ETA is just estimated time of arrival only. ETA may be delayed up to 7 business days.

Cancellation Policy

To cancel orders placed with us at Twentyten, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.