About Urban Moda
Distributors of various labels.
We've been fulfilling wholesales and imports hat orders to small businesses, to individual fashion at bottom factory direct prices. Every single one of our wholesale caps, wholesale beanies, Army hats, cadet hats, scarves and everything comes with 100 % warranty against any manufacturing defects. We also make custom embroidered hats and caps.
Year Established: 2002
** PLEASE SEND CREDIT CARD AUTHORIZATION FORM **
420 Wall St. #A
Los Angeles, CA 90013
Business Hours (PST):
Mon-Fri: 9:00AM - 5:00PM
Shipping & Return Policy
Return Policy: 1) PLEASE CHECK your fulfilled shipped orders carefully and notify us immediately if there is a mistake, shortage, incorrect items or defective merchandise. We will only credit (your account with us) for any mistakes shortages, incorrect items shipped, or defective items once these items have been properly returned back to us and/or we have checked and verified your order. We do not give credit back to your credit card. We are not responsible for any returned shipping charges that you may incur. 2) All sales are not subject to a refund. In some cases, store credit may be issued. 3) 20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 7 days. 4) If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled. All returns will not have a restocking fee for 7 days if the returned merchandise is returned in unopened condition with the manufacturers' seal. All the package is returned in opened condition, there is a minimum 10% restocking fee. 5) Claims for any damage must be made within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included (to file a claim on return or defective merchandise, please email us with the following information. - Company Name - Invoice number - Style number - Quantity - Reason for return ). 6) Price on this invoice does not included shipping and handling fees. 7) Shipping and handling are non refundable. Return Shipping Fee is not included with refund or credit. If you have any questions please call 1-213-626-1102 during business hours: Monday - Friday 8:00am to 6:00pm (PDT) or email us at [email protected] Thank you
Orders will generally be shipped within two (2) - three (3) business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses.
To cancel orders placed with us at Urban Moda, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved