FAQ

New Buyer's Guide

Registration

• How to register?
• Is registration free?
• What are the conditions to register on lashowroom.com?
• What are the required documents?
• Why do you require these documents?
• Where do I send the documents? Can I send by email, fax, or postmail?
• How long does it take after sending the documents for my account to be verified?
• I sent documents, but my account is still not verified
• Can I still place orders even if my status is not verified?
• Has my account been verified? What is the status of my account?
• What are the international buyer requirements?
• I am a new business and/or I can not provide all required documents
• Can I have more than one person under my account?

Verification

• How long does it take for my account to get verified?
• What if I am new business and can't provide full documentation for registration?
• What would be a second option to access all the stores if I can't provide documents?
• Can I have more than 1 person under my account?
• I was blocked for inactivity, what documents should i provide to reinstate my account?

Order Support / Order Status

• How to place an order?
• Has my order shipped? Order status? (New, In Progress, Shipped, Cancelled)
• Track your package / Find your tracking number
• View your order/print an invoice
• How to download images for items purchased & shipped?
• How do I change quantities or cancel an item in my order?
• My order never arrived
• An item is missing from my shipment
• When will my back order arrive?