Order Support / Order Status
  1. How to place an order?
  2. Has my order shipped? order status? (new, in progress, shipped, cancelled)
  3. Track your package /find your tracking number
  4. View your order/print an invoice
  5. How to download images for items purchased & shipped?
  6. How do I change quantities or cancel an item in my order?
  7. My order never arrived
  8. An item is missing from my shipment
  9. When will my back order arrive?
Video Tutorials
How to navigate our website

How to navigate our website

Sep 13, 2022

How to add Items to Cart & Checkout

How to add Items to Cart & Checkout

Sep 13, 2022

How to Download Images after placing an order

How to Download Images after placing an order

Sep 13, 2022

1. How to place an order?

Each vendor has a personalized homepage (storefront) which shows business information, accepted payment methods and minimum order amounts while providing navigation to categories within the store.

You may browse by category and view up to 100 items per page. You can narrow down your item listings by selecting or de-selecting the filters provided on the left navigation. You can sort items by display date.

When you hover your cursor over an item, a quick-view button and a wish list button will display. If you click on the quick-view button, a window will pop-up allowing easy ordering of the item. If you click on the wish list button, the item will be added in your "Wish List" page. You can click on the wish list button again to remove the item from your Wish List page.

Clicking on any of the images in the quick-view dialog will display a larger image to see more detail. You can navigate backwards and forwards by clicking the Prev. and Next arrow buttons, as well as close the window by clicking the "X" in the upper right hand corner.

Alternatively you can click an item and go to a detail page where you can view detail images, and other colors (if available). Type in the quantity of the item you would like to purchase and you may either click 'Add to Cart' if you would like to continue shopping or 'Checkout' to begin the checkout process.

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2. How can I find the status of my order? Has my order shipped?

Please go to the "Order Status" section of the website which contains a record of all orders you have placed through LAShowroom.com. Through order status you can track the progress of your orders, cancel item(s) from orders or view your order history.

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3. How can I track my package? / Where can I find my tracking number?

Your tracking number can be found on your invoice. If you do not see the tracking number, you may contact the vendor you have purchased from. Vendor's contact information can be found on their storefront. (Please note LAShowroom.com is a marketplace with participating vendors. We do not carry or sell any of the products, the different companies do.)

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4. View your order / print an invoice

View your orders:
"Order Status" contains a record of all orders you have placed through LAShowroom.com. Through order status you can track the progress of your orders, cancel item(s) from orders or view your order history.

1. To view an order:
Go to My Account and sign in using your email address and password. From the menu on the left top corner, click 'ORDER STATUS' link. You will be taken to a list of all your orders and you should then click on the (P.O#) button under the order you wish to track

2. Make changes to your order:
Although you cannot directly make changes to your order, you can request changes by contacting the respective vendor. Please consult their terms and policies, or contact them if you are unsure.

Can I print my invoice online?
To obtain a copy of your invoice, please contact the vendor you have made the purchase from. A copy of your P.O (purchase order) can be found by going to your "Order Status" page. Click on the P.O# and then Click "(Full Order Detail) (Print)" found on the corresponding P.O. page window.

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5. How to download images for items purchased & shipped?

For more information on downloading pictures on LAShowroom.com, please go to the Product Image Downloads information page.
Please note: images are available for download for styles you have purchased. You will be given the option to download once the order has been marked as shipped by the vendor. (Product image download is limited to 2 per order. Some colors and images may no longer be available for some styles. If you do not see a specific color, it may no longer be available in LAShowroom.com.)

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6.How do I change quantities or cancel an item in my order?

We advise that you contact the vendor immediately (within the same day the order was placed is highly recommended) should you need to make changes to your order. Please contact the vendor you have purchased from for details on changing quantities or canceling an order. Each vendor's cancellation policy Vendor's contact information can be found on their website.

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7. What should I do if my order never arrived?

Please contact the vendor you have placed your order with. (LAShowroom.com is a marketplace with participating vendors. We do not carry or sell any of the products, the different companies do.)

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8. An item is missing from my shipment

Please contact the vendor you purchased from. Vendors contact information will be found on their site through LAShowroom.com. (LAShowroom.com is a marketplace with participating vendors. We do not carry or sell any of the products, the different companies do.)

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9. When will my back order arrive?

Please contact the vendor you have placed your order with. (LAShowroom.com is a marketplace with participating vendors. We do not carry or sell any of the products, the different companies do.) For an ETA (estimated time arrival) on any merchandise that is in "BACK-ORDER" please contact the vendor directly. They will be able to provide you with an estimated delivery date of the merchandise. You can find their contact information at their "Store Front" page in LAShowroom.com

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