To recover your password, on the login page, click the "Forgot your password? Click here!" link. Enter your registered email address and click on the "Recover Password" button. Your password reset instructions will be sent to your email address. If you are continuing to face problems, feel free to contact us.
To change your account information, sign in and click on "My Account" located at the top of the homepage.
You can change your login e-mail, password, business and shipping information.
Please keep in mind that your new e-mail address will be your new login ID and all your e-mail subscriptions and order confirmations will be sent to your new email address.
In order to change your business/company name, please provide a new seller's permit or business license reflecting the change.
To send by fax:
Fax it to 213-802-0914 Include the registered e-mail address and subject "Change of business name".
To send via e-mail:
Send your new permit to registration@lashowroom.com with .jpg or .pdf format files with subject line, "Change business name".
Upload:
Directly upload these documents on the "My Accounts" section of the website. (If uploading documents, please send an e-mail to let us know you are requesting a business name change.)
In the meantime, you may place your orders and edit your information during the "Checkout" section.
Initially your account is granted limited access because you are new buyer and/or because you have not provided full documentation for verification.
For more information on the verification process, please visit the Registration FAQ page.
Blocked for invalid account information:
Please submit a set of documents (License and Invoices) reflecting your business information both with company name and business address. If you have already sent your documents, please contact us to update your information.
Blocked for inactivity:
To restore access, please submit 2 recent invoices from purchases made with LA Showroom Vendors. To avoid future access restrictions, we suggest you place orders online in order to keep your account current and active.
Blocked for unresolved issues:
Please contact the companies to resolve any issues. Once done, please have the company contact us so that we may release you from the block. If you do not know which companies you have unresolved issues with, please contact us.
In order to reinstate your account for invalid information, please send an e-mail to registration@lashowroom.com with the updated information to have your account updated with valid information.
In order to reinstate your account for inactivity, we require that you submit two purchase invoices from two separate apparel wholesalers.
*Documents may be faxed or e-mailed to us.
For all unresolved issue(s), please contact the vendor(s) to resolve. Once done, please have the vendor(s) contact us so that we may release you from the block.
If you are having difficulty contacting the vendor(s), please contact us so that we may further assist you.
All disputes/complaints must be in writing. Emails can be sent to customerservice@lashowroom.com. In the e-mail, please provide your name, your company name, the vendor you are having issues with and a brief explanation of the situation.
If you are continuing to have problems logging in and do not know the reason why, please contact our customer service department so that we may further assist you.