About Zenu Fashion
Distributors of various labels.
1011 S. Los Angeles St. 3FL
Los Angeles, CA 90015
Business Hours (PST):
Mon-Fri: 9:00AM - 5:30PM
Zenu Fashion's Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within three (3) days of receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. For damaged or defective item return policies, please contact us.
For Damaged, Broken or Wrong Items Received:
Please email [email protected]
On email please provide the following:
Date of Order
Style Number(s) of Problem item(s)
Brief Description of Problem item(s)
Picture of problem item(s)
Please understand that we need these information for our inventory. Furthermore we use it for company investment on which style of items that are causing most of damages and returns. Sorry for the inconvenience.
Lastly, all returns and return issue are resolved by email only. This way we can keep track record of your progress.
Zenu Fashion's Cancellation Policy
We provide same day shipping on all our orders that are made before 1PM PST during our regular business hours.
To cancel orders placed with us in LAShowroom.com, please contact us by phone or by sending a message through the Message system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the Order Status section under Status after they have been approved.