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About Pleaser USA

Manufacturers of Pleaser USA


Pleaser USA, Inc., founded in 1993, started out as an importer and distributor of urban fashion footwear. Over the years, it has evolved into a specialty footwear powerhouse serving exclusively the needs of various alternative lifestyles. At Pleaser USA, Inc., we consistently strive to satisfy consumers' demand for extraordinary and unconventional footwear while incorporating quality, innovation, and diversity into every aspect of our products and services.

With a customer base spanning over 110 countries, eight distinctive footwear brands: PLEASER, DEMONIA, FABULICIOUS, FUNTASMA, PIN UP COUTURE, PLEASER PINK LABEL, DEVIOUS and BORDELLO - which encompass a vast collection of footwear featuring sexy, glam, retro, rockabilly, fetish, gothic, punk, and renaissance, and a commitment to total customer satisfaction and reliable on-time delivery, Pleaser USA, Inc. has positioned itself as a premier global manufacturer and wholesaler of sexy and alternative footwear.

Contact Information

Address:
105 S. Puente St.
Brea, CA 92821

Business Hours (PST):
Mon-Fri: 8:30AM - 5:00PM
Sat: Closed
Sun: Closed

Shipping & Return Policy

Return Policy

Domestic Merchandise Return & Credit Issuance Policy
Pleaser USA strives to accommodate the requests and queries of our customers. In order to return any of our items for credit, you must meet certain conditions in our company policy.

To be eligible for credit, all returns must meet the following conditions:

1. Merchandise was ordered directly from Pleaser USA, Inc. and supported by a Pleaser USA, Inc. invoice.

2. Full credit will be given on goods returned due to manufacturing defect or Pleaser USA's shipping error. In no event shall our liability extend beyond the credit of product cost. Shipment of replacement merchandise is limited to UPS or FedEx ground only. Cross merchandise will be charged before Pleaser USA Inc. receives the return merchandise.

3. Returns for reasons other than the above are subject to a 15% handling and restocking fee. In addition, the customer is responsible for arranging return shipment and any associated costs.

4. No credit will be given until the returned merchandise has been thoroughly inspected and evaluated by Pleaser USA, Inc. Upon approval you will receive an e-mail notification detailing credit.

5. Merchandise must be returned within three (3) months of the invoice date. Returns after three (3) months of the invoice date will receive a maximum of 50% of the invoice value. No returned merchandise will be accepted after six (6) months from the invoice date.

6. Merchandise must be in the original packaging, clean, unused, and in sellable condition. Returns will NOT be accepted if the returned merchandise is not in its original packaging, or if the packaging bears any handwritten marks such as style and/or sizing. All stickers or labeling applied to the packaging or the merchandise itself must be removed prior to returning; otherwise, a 15% service charge will be assessed.

7. No credit will be given on goods that have been altered in any way, or show signs of intentional tampering or excessive wear, or from closeout / "all sales final" offers. Pleaser USA, Inc. reserves the right for final judgment in this regard.

8. Pleaser USA reserves the right to refuse returns due to claims relative to merchandise's sizing, fitting, color, or dimensions. Pleaser USA has the final say in this regard.

9. Credits may not be redeemed for cash, and can be applied to open invoices and future orders only.

International Merchandise Return & Credit Issuance Policy

Please note that at this time, we do not accept International returns. However, we will supply credit provided your complaint fits our policy guidelines.

To be eligible for credit, all returns must meet the following conditions:

1. Merchandise was ordered directly from Pleaser USA, Inc. and supported by a Pleaser USA, Inc. invoice.

2. Full credit will be given on goods returned due to manufacturing defect. In NO event shall our liability extend beyond the credit of product cost.

3. No credit will be given until the returned merchandise has been inspected via clear and details pictures emailed to and evaluated by Pleaser USA, Inc. Upon approval you will receive an e-mail notification.

4. Pleaser USA must be notified of defective Merchandise within three (3) months of the invoice date. Notification of defective merchandise after three (3) months of the invoice date will receive a maximum of 50% of the invoice value. No defective merchandise will be credited after six (6) months from the invoice date.

5. No credit will be given on goods that have been altered in any way, or show signs of intentional tampering or excessive wear, or from closeout or "all sales final" offers. Pleaser USA, Inc. reserves the right for the final judgment in this regard.

6. Pleaser USA reserves the right to refuse credits due to claims relative to merchandise' s sizing, fitting, color, or dimensions, and has the final say in this regard.

7. Credits may not be redeemed for cash, and can only be applied to open invoices and future orders.

8. Pleaser USA will not reimburse for shipping charges, tax, duty, VAT, or any other charges associated with clearing customs.


Shipping Policy

Our standard method of shipping is via United Parcel Service (UPS) and FedEx unless otherwise specified. All goods will be shipped F.O.B., Brea, California.


UPS/FedEx Ground - Regular delivery speed, shipping times vary by destination. Please contact our customer service reps for details, or go to www.ups.com or www.fedex.com for transit time.
Air
3 Day
2 Day
Next Day - Three delivery times:
Next Day A.M. - Delivers before 8 a.m.
Next Day - Delivers before 10 a.m.
Next Day Saver - Delivers before 5 p.m.
SHIPPING TURN-AROUND TIME

We guarantee shipping within 3 business days.

For UPS/FedEx Ground shipments:
Orders placed before 12 p.m. PST - ship on third business day or earlier
Orders placed after 12 p.m. PST - ship on fourth business day or earlier

For UPS/FedEx Air shipments:
Order placed before 1 p.m. PST - ship on the same day
Order placed after 1 p.m. PST - ship next day or earlier

ALTERNATIVE SHIPPING METHODS

Trucking/Freight is also available for larger shipments. Please contact us directly to make arrangements.

INTERNATIONAL SHIPMENTS

Our standard method of international shipping is via UPS,FedEx & DHL. For special requirements and needs, please contact our international sales reps.

Cancellation Policy

Cancellation Policy

To cancel orders placed with us at Pleaser USA, please contact us by phone at 714-771-1888 during regular business hours. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling.