About Le Lis
Manufacturers of Le Lis
2939 Bandini Blvd
Vernon, California 90058
Business Hours (PST):
Mon-Fri: 8:00AM - 5:30PM
Shipping & Return Policy
All sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 10% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
***All Expedited shipments must be placed before 1PM PST to be guaranteed same day shipment or agreed otherwise with a sales representative's confirmation.***
RETURN POLICY~ all wholesale returns require a Return Authorization (RA) Form. Any merchandise sent without an RA FORM inside the return shipment will be disregarded and no credit will be issued. To obtain an RA FORM, please contact our sales team at (323)325-3722 x 127. Once an RA FORM is issued, it will be referenced on all return packages that are sent back to GILLI / LE LIS COLLECTION. All packages must be in new, re-sellable condition and must be in a complete pack as initially purchased. We will not accept any products that have been discontinued or have been purchased over 15 days from the date of arrival to the customer’s facility as stated in original invoice. Upon return, our QC department will inspect the goods. If all conditions above were followed, they can be restocked back in to our inventory. The refund/ store credit for the returned merchandise will be available at this point.
REFUSED PACKAGES~ any returned merchandise which violates our policy above, will be re-shipped to the sender. Additionally, Customer will be responsible for the shipping cost for the refused package. Please read the following situations which will result in such penalty: Incorrect information given, approved shipment refused, sending back after 15 days have passed. Before re-shipping a refused package, the customer must agree to pay the previous shipping cost. More than 3 refused packages will affect eligibility to continue service with GILLI / LE LIS COLLECTION, or change in terms will be issued upon management approval.
The policy stated above does not apply to the return of damaged goods, or manufactured defects. However, For any damages, customer MUST provide us with a picture of the actual damage along with a brief explanation for our production purposes.