About idem ditto
Manufacturers of idem ditto
Welcome to idem ditto. We strive to provide high quality of young contemporary styles at reasonable prices. Our styles are simple, modern and classic, which can be worn comfortably every day.
1100 S. San Pedro St., #N9
Los Angeles, CA 90015
Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Shipping & Return Policy
All sales are considered final. All damage return claims must be filed within 30 days after receipt of goods and must be approved by us. NO RETURNS will be accepted after 30 days from delivery date. To file a claim, a Return Merchandise Authorization Form must be fully filled out and submitted to us at [email protected] Please contact us for a RMA Form. When submitting the form via email, picture(s) of each damaged item must clearly supports reason(s) of return and must be sent along with the form. If the picture(s) doesnít clearly show it, all return claims will be denied. TOTAL ATTACHED PHOTOS MUST BE LESS THAN 10MB. It will take 3 - 4 business days for us to review a claim and decide if it is approved or not.
If a damage claim is approved, a return label will be provided. After return is received, store credits will be issued for the pre-approved returned goods. The original shipping/handling cost is not refundable. In rare cases if a non-damage related return claim is approved, the returnee is responsible to return the goods in the ORIGINAL CONDITIONS and pay for the return. A restocking fee of up to 25% of the original value will be imposed for non-damage related returns. If the returned goods is not in the original conditions (labels, hangtags, polybags, etc. must be intact), we will not be able to process the return. For any questions or concerns regarding our return policy, please contact us at [email protected]
Orders will generally be shipped within two (2) - three (3) business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses. Styles will be shipped as they are ready. For consolidate orders, please make a note on a PO or leave a message. Delivery to local freight forwarders (Example: Blue Star packing) must be within 1 mile distance from our showroom address. We do not generally ship with USPS due to their unreliable service. If you still wish to ship with USPS, a pre-paid label must be provided; and pick up service needs to scheduled at our warehouse. Shipping process time can take up to 10 business days (or more) from a pick up date. If we end up deliver to a local post office, $10 service fee will be charged.
To cancel orders placed with us at idem ditto, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.