About idem ditto
Manufacturers of idem ditto
Welcome to idem ditto. We strive to provide high quality of young contemporary styles at reasonable prices. Our styles are simple, modern and classic, which can be worn comfortably every day.
1100 S. San Pedro St., #N9
Los Angeles, CA 90015
Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Shipping & Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within seven (7) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. In order to request an RA number, the following information is required: 1) store invoice number, 2) style number, 3) quantity, 4) color, 5) size, 6) reason, and 7) pictures. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 15 days of the receipt of merchandise. The original shipping and handling cost is not refundable. Return shipping cost of non-defective merchandise will not be our responsibility. A restocking fee of up to 20% of the value of the merchandise may be imposed on non-defective returns. Please contact us for more details about our return policy.
Orders will generally be shipped within two (2) - three (3) business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses. Styles will be shipped as they are ready. For consolidate orders, please make a note on a PO or leave a message. Delivery to local freight forwarders (Example: Blue Star packing) must be within 1 mile distance from our showroom address. We do not generally ship with USPS due to their unreliable service. If you still wish to ship with USPS, a pre-paid label must be provided; and pick up service needs to scheduled at our warehouse. Shipping process time can take up to 10 business days (or more) from a pick up date. If we end up deliver to a local post office, $10 service fee will be charged.
To cancel orders placed with us at idem ditto, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.