Manufacturers of GILLI
1100 S. San Pedro St. #C-7
Los Angeles, CA 90015
Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Shipping & Return Policy
Gilli will not accept any products that have been purchased over 15 BUSINESS days from the date of arrival to the customer?s facility as stated in original invoice. All returns require a Return Authorization (RA) Form. Please email inquiry to [email protected] and make sure to include: Invoice#, Style#, Color and Quantity. You will receive a copy of the RA via email. Please make sure to include it in the package being returned. All packages must be in new, re-sellable condition and must be in a complete pack as initially purchased and shipped to us at buyers? expense. All return packages must be sent back to GILLI / LE LIS - Attn: Returns 2939 Bandini Blvd, Vernon CA 90058. Upon return, our QC department will inspect the goods and issue a credit memo if the claim is approved. If items are DAMAGED, images must be e-mailed.
Orders will generally be shipped within two (2) - three (3) business days after receipt of full payment and depending on availability of goods. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses.
We hope you love your new merchandise! If you are not pleased with your purchase or found any damages, please contact us at [email protected] within 14 days upon receiving the package and we will gladly accept your return. Please make sure to include: 1) Company name 2) Order number/Invoice number 3) Image of all damages 4) Brief description of why you are returning 5) best contact information. Merchandise must be in new, unworn and unaltered condition. All returns must have an approved RA form attached. We will issue an RA and shipping label for defective items, however, in the case that you are not satisfied with the purchase for any reason, we will issue an RA but you will be responsible to send the merchandise back to our warehouse. Upon receiving the merchandise, our quality control department will inspect the garments and once the claim is approved, we will issue a credit memo under your account within 1-5 business days.
Please contact us with any questions.
Returns Email: [email protected]
Return Address: 2939 Bandini Blvd, Vernon CA 90058