Distributors of various labels.
Orders Ship 24 to 48 hours from when they are paid in full and availability of your order has been confirmed with our sales team. For larger orders we may require additional time to process your order. All credit card authorization form and business license other documents requested must be received prior to shipping out your order.
Our preferred shipping company is UPS Shipping. We can provide UPS ground or express services. You will be billed for shipping as you request. For larger domestic order we may suggest you use a freight services to save on shipping cost. Usually any order over 200lbs. We can provide you a freight quote if needed.
We ship in the US and abroad provided the country we are shipping to is permitted by Law. We ship worldwide with UPS. In some cases we can recommend a freight forwarder. All duties and taxes for import must be paid by the customer.
We Ship from Zip Code 92805.
***For east coast customers we highly recommend placing your order on Thursday or Friday to get delivery by Friday of the following week. Shipping takes at least 4-5 business days to the East Coast with UPS Ground Shipping.
To cancel orders placed with us at Wholesale Shoe Stop, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.
Return and Exchange Policy
RETURNS AND EXCHANGES ARE AT THE DESCRETION OF WHOLESALE SHOES STOP
Return request must be submitted in writing within 7 days of receipt of goods. Submit your request along with photos of the damaged product. We need one photos of each damaged item(s) to [email protected] Once approved you will be contacted with instructions on how to return the defective case. Merchandise must be shipped back to us within 5 days of when the return is approved and RMA number is issued.
VERY IMPORTANT: All returns must be sent back in originally packaging to receive full credit. Any loose or broken packs cannot be returned and will be considered final sale.
Any authorized returns other than damaged product will be subject to a 25% restocking fee deducted from the amount refunded. No shipping cost will be refunded.
We only pay for shipping for returns or exchanges when wrong items is shipped not matching your sales order. if we shippped the wrong item please email us and call us within seven days of reciept of goods. We will need photos of the items recieved showing the case and shoe photo. Once approved we will provide instructions for the return.
ALLOW 2-7 DAYS FOR REVIEW ON ANY RETURNS REQUEST.
ITEMS LOST IN TRANSIT
For items lost during transit we must first start a tracer with our shipping company. This can take up to 8 business days to process. We must wait until the trace is complete before reshipping your order . If the item is not available for replacement we can then issue you store credit or a refund for the lost item once the tracer is complete.