Manufacturers of Oneso

ONESO is a Los Angeles-based fashion & lifestyle brand, with the mission of making your everyday wear more affordable & sustainably fashionable. Our main collections are women jeans for all ages.

Due to profound insights into the changing trends, we take pride in our strong and proven ability to develop hundreds of new and popular jeans styles annually. Besides, our self-owned manufacturing facilities in China also enable us to quickly arrange the bulk production after we receive orders from clients. Our own warehousing system in the US further makes it possible to securely and conveniently store, ship the inventory and promptly handle customer returns.

With a strong customer focus in mind, we will always respond promptly to customer inquiries and various needs. Additionally, we will be firmly committed to optimizing the ordering, shipping and after-sale service processes, bringing the best possible shopping experience for all customers.

Return Policy

Generally, all claims, including non-defective item returns, must be made within seven (7) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 20% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.

Shipping Policy

Orders will generally be shipped within two (2) - three (3) business days after receipt of full payment and depending on availability of goods in our US warehouse. Orders will be shipped by the selected shipping method chosen at the time the order was placed, unless other arrangements have been made. A single order may not be shipped to multiple shipping addresses.

Cancellation Policy

To cancel orders placed with us at ONESO, please contact us by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 10% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.