Manufacturers of Zenana
** SHIPPING: It takes about 5~7 days for us to ship at the moment. We are truly sorry for the delay in shipping, we are really trying our best to ship orders as fast as we can. Once again, we are so sorry and thank you for your patience.
** Please write on the buyer's note when placing an order "Call if the order is NOT complete" if you want us to call you in case the order is incomplete.
** We do NOT offer UPS & FEDEX expedited shipping service at this time. Both carriers are experiencing delays because of vast increases in volume that they have to process and they cannot guarantee that the selected method will arrive on the promised date. Therefore, we will not be offering this service until further notice,
** All our items are in stock and ready for immediate shipping **
** We PRE-AUTHORIZE your payment with an estimated shipping charge to process the order. Actual amount will be charged after the order is complete with adjusted amount if there is any. Pre-authorized transactions will most likely be displayed as PENDING on your account but only the actual amount will be processed and completed within 3 to 5 business days depending on your financial institution. **
** If there is an issue with payment, we can hold the order for 7 days then we will have to cancel if we are not able to obtain payment within a time frame because we will not be able to hold inventory. **
** Fall/Winter : Shipping cost may be higher than normal because weight and volume of sweaters/sweatshirts are heavier and larger.
We offer must-have basics and trendy basics.
We continue to develop fabrics and designs to provide the best quality clothes at an affordable price.
TEL: (213) 748-1145
FAX: (213) 748-3742
1100 S. San Pedro St. #K02
Los Angeles, CA 90015
Business Hours (PST):
Mon-Fri: 8:00AM - 5:30PM
Shipping & Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
** SHIPPING: It takes about 3~5 days for us to ship at the moment. We are truly sorry for the delay in shipping, we are really trying our best to ship orders as fast as we can. Once again, we are so sorry and thank you for your patience.
To cancel orders placed with us at Zenana, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.