Manufacturers of XT
1126 S. Crocker St.
Los Angeles, CA 90021
Business Hours (PST):
Mon-Fri: 8:30AM - 5:30PM
Shipping & Return Policy
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
We have a $4.00 shipping and handling fee.
Orders will generally be shipped within the same day, or one (1) - three (3) business days after receipt of full payment and depending on availability of goods and volume of orders. FOR USPS ORDERS: If an order is placed via USPS AFTER 12:00 PM PST (Pacific Standard Time) there is no guarantee that it will ship out that same day. FOR UPS and FEDEX ORDERS: If an order is placed via UPS or FedEx, all orders must be placed BEFORE 2:00 PM PST to have it shipped the same day. In the case of a sold out style, we will contact the customer before charging and shipping. If the customer does not reply promptly or is unable to be reached, THIS WILL CAUSE DELAYS IN SHIPPING TIME. Orders will be shipped by the selected shipping method chosen at the time the order was placed, UNLESS other arrangements have been made. We are not responsible for shipping methods that have been mistakenly selected if customer does not contact us immediately to change it. A single order MAY NOT be shipped to multiple shipping addresses. We have a $4.00 shipping and handling fee, $2.00 for additional boxes. ALL ORDERS will have the full invoice value insured.
To cancel orders placed with us at XT, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.