Our company, Urbanarteez, is located in Los angeles. As a group of graphic designers, we wanted to showcases our different creative visions and styles to bring you our unique designs.
Our production process takes 2-5 business days after receipt of order. We thank you for your understanding. If an order is going to take longer than expected , we will contact you. If there are any items that need to be rushe , please let us know so we can make proper arrangements.
If you have any questions, please email us . We will respond within 24 hours.
In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.
Shipping Policy
All productions are order based.
Usually, productions are processed and shipped within 2-5 business days after receipt of order.
Deliveries are based on the shipping method you choose.
Cancellation Policy
Cancellation Policy
To cancel orders placed with us at Urbanarteez, please contact us by phone or by sending a message through the "Message" system accessible at the top of any page. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.
